You can stop receiving WhatsApp messages, calls and status updates from certain contacts by blocking them. You can also report problematic content to us.
If you feel you or anyone else is in immediate danger, please contact your local emergency services.
When you block someone:
Your last seen, online, status updates, and any changes made to your profile photo will no longer be visible to contacts you've blocked.
Messages, calls, and status updates sent by the contact won't show up on your phone and won’t be delivered to you.
Blocking a contact won't remove them from your contacts list, nor will it remove you from the list on the contact's phone. To delete a contact, you must delete the contact from your phone's address book.
When you report someon
WhatsApp receives the last five messages sent to you by the reported user or group, and they won’t be notified. WhatsApp also receives the reported group or user ID, information on when the message was sent, and the type of message sent (image, video, text, etc.).
You can also choose to report an account by long pressing a single message.
We may ban accounts if we believe the account activity is in violation of our Terms of Service. Per our Terms and service, we may retain the right to ban the user without notification.
Please be aware that a user report of conduct in violation of our Terms of Service won't necessarily result in us banning the user or otherwise taking action against the user.
Blocked numbers will be visible in the Blocked section (iPhone and KaiOS) or Blocked contacts section (Android) of your WhatsApp settings. The only way to remove numbers from this list is to unblock them.
Note
Blocking a contact won’t stop that user from seeing your messages in a group you both participate in, and you’ll see their messages in that group as well. Please don't participate in groups with people you don't wish to communicate with.
If you are currently using WhatsApp Business Services (defined below), the following terms apply.
1. Introduction
You and the company or business that you are authorized to represent (“you,” “your,” or “Company”) agree to these WhatsApp Business Terms of Service and all other applicable terms, policies, and documentation (collectively, “Business Terms”) by downloading or using WhatsApp’s apps, software, features, services, and APIs designed and developed for businesses (“Business Services”).
WhatsApp LLC is the contracting entity providing you our Business Services, unless you are in a country in the European Economic Area and any other included country or territory (“European Region”), in which case WhatsApp Ireland Limited is the contracting entity providing you our Business Services (each contracting entity individually, “WhatsApp,” “our,” “we,” or “us”). We provide our Business Services solely for your business or commercial use.
NO ACCESS TO EMERGENCY SERVICES. Please note important differences between our Business Services and mobile phone, fixed-line telephone, or SMS services. Our Business Services do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. Company should ensure that it can contact its relevant emergency services providers through a mobile phone, fixed-line telephone, or other service.
2. Additional Terms and Policies
3. WhatsApp Business Account
Business Use and Eligibility. You represent and warrant that you: (a) will use our Business Services solely for business, commercial, and authorized purposes, and not for personal use; (b) will only provide registration information associated with your Company; (c) are authorized to enter into these Business Terms and are at least 18 years old (or the age of majority in your country of residence); and (d) have not been previously suspended or removed from our Business Services, or engaged in any activity that could result in suspension or removal.
Registration and Account. Company must create a WhatsApp business account by providing accurate, current, and complete information, including its valid legal business phone number, Company name, and other information we require. Company will keep its business account information updated. Company’s name must not: (a) be false, misleading, deceptive, or defamatory; (b) parody a third party or include character symbols, excessive punctuation, or trademark designations; or (c) infringe any trademark, violate any right of publicity, or otherwise violate anyone’s rights. We reserve the right to reclaim account names on behalf of any business or individual that holds legal claim in those names.
Communication Preferences. As part of your relationship with us, you permit WhatsApp and third party providers to use your contact information to send you electronic communications (such as messages, emails, and phone calls via WhatsApp or otherwise) from us or our third-party providers, including: (a) notices about your account, password changes, payment authorizations, and other transactional information; (b) notices about updates to our Business Terms; and (c) information about products, services, surveys, events, news, and promotions offered by WhatsApp or the other Meta Companies where permitted by applicable law. If you do not wish for WhatsApp to communicate with you regarding (c) above, you may opt-out of future communications by writing to WhatsApp as specified in the Notices section below, or by clicking the “unsubscribe” link in any such communication.
Fees and Taxes.
You are responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your use of our Business Services.
Linking to Facebook.
To use all or certain features of our Business Services, we may require Company to link its WhatsApp business account with the Facebook account used for its business. Facebook’s terms and policies apply to the extent that you use Facebook’s services..
4. Company’s Legal, Privacy, and Security Responsibilities
Compliance with Laws and Regulations. You may only use our Business Services if you have ensured that your use of our Business Services complies with all legal and regulatory requirements applicable to Company; it is your sole responsibility to determine your legal obligations. Our Business Services are not intended for intra-company usage. We make no representations or warranties that our Business Services meet the needs of entities regulated by laws and regulations with heightened confidentiality requirements for personal data, such as healthcare, financial, or legal services entities. Company must provide all necessary data disclosures and notices (such as maintaining a privacy policy or labelling marketing messages). Company must also secure all necessary rights, consents, and permissions (for example, opt-in) to share its customers’ contact and other personal data with WhatsApp, and to communicate with its customers via the WhatsApp service using this information. WhatsApp is not liable for any acts or omissions by Company that breach any applicable laws. Company must also honor and comply with all WhatsApp user requests to stop or opt-out of receiving certain or all types of WhatsApp messages from Company. WhatsApp users may block Company, mark Company’s messages as spam, or report Company’s actions or messages to us to notify us that Company is violating our terms and policies. WhatsApp will then take appropriate action, which could result in WhatsApp suspending or terminating Company’s use of our Business Services.
Security Responsibilities. Company may only allow authorized individuals acting on behalf of Company to access and use its WhatsApp business account for purposes authorized under these Business Terms. Company is responsible for all activities occurring under its account. Company must: (a) maintain the security of its account credentials; (b) keep its devices and WhatsApp account safe and secure; (c) prevent unauthorized use of or access to our Business Services; and (d) immediately notify us if Company discovers or suspects any security breaches related to our Business Services or if Company discovers or suspects any such unauthorized access or use. Company will implement and follow generally recognized industry standards and best practices for data and information security to protect Company’s data, network, and systems from unauthorized access, use, or copying. Company must promptly delete any user’s information it obtained via our Business Services if we determine, in our reasonable discretion, that Company breached its obligation to protect and prevent unauthorized use or access to its devices, account, or systems, or otherwise breached these Business Terms.
Company’s Rights. Except for the license you grant to us above, you retain all ownership and other rights in and to your Company Content.
Our License to Company. Subject to your compliance with these Business Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Business Services solely as authorized in these Business Terms.
Except for the express license granted in these Business Terms, we grant no other licenses or rights to Company by implication or otherwise. Unless otherwise indicated, we own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Business Services.
Restrictions. Except as otherwise permitted by WhatsApp in writing, Company must not directly, indirectly, or through automated or other means: (a) distribute, sell, resell, or rent our Business Services to third parties; (b) distribute or make our Business Services available over a network to be used by multiple devices at the same time, except as authorized through tools and configurations that we have expressly provided for your use via our Business Services; and (c) copy, reproduce, distribute, publicly perform or display, modify, or make derivative works based upon all or portions of our Business Services. Company must not directly, indirectly, or through automated or other means: (d) remove any proprietary rights notices or markings; (e) reverse engineer any aspect of our Business Services or do anything that may discover source code; (f) scrape or extract data from our Business Services;
Feedback. We always appreciate your feedback or other suggestions about WhatsApp. You agree that any questions, comments, suggestions, ideas, original or creative materials, or other information about WhatsApp or our products or services that you post, submit, or otherwise communicate to us (collectively, “Feedback”) is non-confidential and that we will be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
6. Acceptable Use of our Business Services
Acceptable Use. Company will not (nor assist others to) violate any applicable law, contract, intellectual property, or other third-party right, and Company is solely responsible for its conduct while using our Business Services. Company must not directly, indirectly, or through automated or other means: (a) use our Business Services for personal, family, or household purposes; (b) instigate, engage in, or encourage any harassing, threatening, intimidating, predatory, or stalking conduct, or any other conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm; (c) use or attempt to use another user’s account without prior authorization from that user and WhatsApp; (d) impersonate or register on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity, perpetrate fraud, or publish falsehoods or misleading statements; (e) collect information of or about other users in any impermissible or unauthorized manner
